Shipping Policy

Last updated: August 2026

At MOODY, we're committed to getting your order to you as quickly and safely as possible.

Because we ship internationally, delivery times may vary depending on your location, the shipping method used, customs processing and local carrier operations.

This page explains everything you need to know about shipping with MOODY.

Where do you ship?

We currently ship internationally to many countries around the world, including:

• United States
• Canada
• United Kingdom
• Australia
• New Zealand
• And many other destinations

Available shipping destinations may vary depending on the country and shipping service available at the time of purchase.

If your country is available during checkout, we can ship to your location.

Order Processing

Most orders are processed within 1–3 business days.

Orders are processed Monday through Friday (excluding public holidays).

During periods of high demand, product launches or holiday seasons, processing times may be slightly longer.

Estimated Delivery Times

Delivery times depend on the destination, product and shipping method selected for your order.

Most orders are delivered within 5–12 business days after they have been shipped.

Some destinations or shipping methods may require additional time.

Please note that all delivery estimates are provided in business days and are intended as estimates only—they are not guaranteed delivery dates.

Tracking Your Order

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number.

Tracking information may take 24–72 hours to appear after your package has been dispatched.

Why hasn't my tracking updated?

It's normal for tracking information to remain unchanged for a short period while your package moves between logistics facilities or waits for its first carrier scan.

If your tracking hasn't updated for more than 7 business days, please contact our support team and we'll investigate the shipment.

Can I change my shipping address?

If you notice an error in your shipping address, please contact us immediately.

If your order hasn't entered fulfillment yet, we'll do our best to update your shipping information.

Unfortunately, once an order has entered fulfillment or has been shipped, we can't guarantee that shipping information can be changed.

Can I cancel my order?

Orders may only be cancelled before they enter fulfillment.

Once fulfillment or shipping has begun, cancellation is no longer possible.

If your order has already shipped, please refer to our Returns & Refunds Policy for available options.

Customs, Duties & Import Taxes

Depending on your country, your order may be subject to customs duties, import taxes or other government fees.

These charges are determined by your local customs authority and are the responsibility of the customer.

MOODY has no control over these charges and cannot predict their amount.

Shipping Delays

While we work hard to deliver every order on time, delays can occasionally occur due to circumstances beyond our control, including:

• Customs inspections

• Severe weather

• Public holidays

• Carrier delays

• Transportation disruptions

• High shipping volumes

• Other unforeseen operational circumstances

Delivery estimates should not be interpreted as guaranteed delivery dates.

Lost Packages

If your package appears to be lost during transit, please contact our support team.

We'll investigate the shipment with both the shipping carrier and our fulfillment partner.

If the package is confirmed as lost, we'll provide an appropriate resolution in accordance with our Returns & Refunds Policy.

My Tracking Says "Delivered", But I Haven't Received My Package

If your tracking information shows your package as Delivered, but you can't locate it, we recommend that you:

• Check around your property.

• Ask family members or neighbors.

• Contact your local shipping carrier.

If you're still unable to locate your package, please contact us.

We'll investigate the shipment with the carrier before determining the appropriate resolution.

Please note that a carrier's delivery confirmation does not automatically qualify an order for a refund.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Orders that cannot be delivered because of incorrect or incomplete shipping information supplied by the customer may not be eligible for a refund.

If a shipment must be sent again, additional shipping charges may apply.

Refused or Unclaimed Shipments

If a shipment is refused, abandoned or not collected and is returned by the carrier, additional shipping or handling fees may apply before it can be resent.

Original shipping charges are non-refundable.

Multiple Packages

If your order contains multiple products, your items may arrive in separate shipments.

This helps us deliver your order as efficiently as possible.

Need Help?

If you have any questions about your shipment or need assistance tracking your order, we're here to help.

Email: support@bemoody.shop