Returns & Refunds

We believe buying something you love should feel exciting—not stressful.

If something isn't quite right with your order, we'll do our best to make it right. 

This page explains how returns, refunds and order issues are handled at MOODY.

Can I return my order?

Yes.

If you're not completely satisfied with your purchase, you can request a return within 30 days of receiving your order.

To be eligible, your item must:

• Be unused and in its original condition.
• Include all original packaging and accessories.
• Show no signs of damage, misuse or modification.

Items that don't meet these conditions may not qualify for a refund.

How do I start a return?

Before returning anything, please contact our Customer Support team at support@bemoody.shop.

Once your request has been reviewed, we'll send you the return instructions, including the correct return address if your return is approved.

Please don't send products back without contacting us first, as unauthorized returns cannot be processed.

Who pays for return shipping?

If you've simply changed your mind, you'll be responsible for the cost of returning the item.

Original shipping charges are non-refundable.

If your return is approved, we'll refund the purchase price of the product once it has been received and inspected.

What if my item arrives damaged or defective?

We're sorry if that happens.

If your product arrives damaged, defective or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, we'll ask for:

• Your order number.
• Clear photos of the item.
• Photos of the packaging.
• A short video if needed.

Depending on the situation, we'll offer a replacement, a refund or another appropriate solution.

What if I received the wrong product?

If we shipped the wrong item, we'll make it right.

Simply contact us with photos of the product you received and we'll review your case as quickly as possible.

Can I cancel my order?

Yes — but only before your order enters fulfillment.

Once production or shipping has started, we can no longer cancel the order.

If your order has already shipped, you'll need to wait until it's delivered before requesting a return.

My package hasn't arrived

If your package hasn't arrived within the expected delivery window, please contact us.

We'll investigate the shipment with both the shipping carrier and our fulfillment partner.

If the package is confirmed as lost, we'll provide an appropriate resolution.

My tracking says "Delivered", but I didn't receive it

If your tracking shows your order as delivered, we recommend:

• Checking around your property.
• Asking family members or neighbors.
• Contacting your local carrier.

If you still can't locate your package, contact us and we'll investigate the situation with the carrier.

Please note that a tracking status marked as Delivered does not automatically qualify for a refund.

I entered the wrong shipping address

If you notice an error, contact us as soon as possible.

If your order hasn't entered fulfillment yet, we'll do our best to update the address.

Once an order has been processed or shipped, we can't guarantee that changes will be possible.

Orders lost because of an incorrect shipping address provided during checkout may not be eligible for a refund.

When will I receive my refund?

Once your return has been received and inspected, we'll let you know whether it has been approved.

If approved, your refund will be sent to your original payment method.

Depending on your bank or card provider, refunds usually appear within 5–10 business days.

When can a return be refused?

To protect both our customers and our business, we may refuse returns that:

• Arrive used or damaged.
• Are missing parts or original accessories.
• Were sent without prior authorization.
• Don't meet the conditions described in this policy.
• Show signs of misuse or abuse.

Your Consumer Rights

Nothing in this policy limits or excludes any rights you may have under the consumer protection laws that apply in your country or region.

Need help?

If you have any questions about your order, a return or a refund, we're here to help.

Email: support@bemoody.shop